Shipping policy

Kindly be advised that our dedicated support team at info@therez.online diligently attends to all inquiries in the order they are received. Sending multiple emails will not expedite a response. Please allow a timeframe of 24-48 hours for our team to provide a thorough and considered reply. While our standard response time is within 24 hours on weekdays, weekends may necessitate up to 48 hours for a comprehensive resolution. We sincerely appreciate your patience and understanding.

All logistical operations are meticulously handled by reputable carriers such as DHL, FedEx, UPS, USPS, or local carriers. It is imperative to note that expressing dissatisfaction with our support team will not hasten the delivery process. We kindly request that you approach our support staff with courtesy and respect. Thank you for your cooperation.

Frequently Asked Questions:

Tracking Inquiries:

  • If your item does not reflect tracking information on the global tracker initially, please allow a brief period and refresh. The system requires time to synchronize data from local carriers. For detailed tracking, utilize https://www.17track.net with your tracking number.
  • In the case of multiple item orders from different warehouses, delivery times may vary. For further clarification on order status, kindly email us with your order details.

Order Processing and Delivery:

  • Order processing typically spans 48 hours but may extend up to 5 business days. Delivery times range from 1-4 weeks, contingent on the specific item and destination. Delays, especially during holidays or customs inspections, are possible.

Lost Orders:

  • Our comprehensive The Rez Order Insurance ensures a swift resolution in the rare event of a lost order. Options include reissuing the order or providing store credit.

Stock Availability and Pricing:

  • Product availability spans from one day to three months. Price adjustments may occur due to fluctuations in trade, import, or tax regulations. Timely purchases are advised to avoid potential price fluctuations.

Affiliate Products:

  • For details regarding staging and editorial shoots email partner@therez.online.

Store Locations and Shipping Origins:

  • While The Rez maintains warehouses and showrooms in locations such as NY, LA, Miami, and Hong Kong, our primary retail presence is online. Items are dispatched from ethical production facilities in Guangzhou, LA, and Italy, with multi-item orders potentially shipping separately.

Return Policy:

  • Unused items in their original packaging are eligible for return within 30 days of receipt. For detailed information, please refer to our policy page.

International Shipping and Delivery Time:

  • We proudly offer free worldwide shipping. After a processing time of 1-4 business days, deliveries typically span 1-9 weeks depending on item size and if it's made to order.

Partial Order Receipt:

  • If you receive part of your order, please be aware that multiple items may originate from different warehouses, resulting in staggered deliveries. Contact us for specific details.

Custom Fees:

  • Post-shipping fees are not covered by us. By purchasing our products, you acknowledge the potential for custom fees upon arrival all items are sent on ddp terms with custom fees included in final cost if for any reason additional taxes and shipping cost is modified for any reason The Rez will not be held responsible.

Timely Delivery for Special Occasions:

  • To ensure timely arrival, particularly for holiday gifts, we recommend avoiding purchases during the holiday month. Regrettably, we cannot guarantee delivery by specific dates.

Order Modifications:

  • For any changes or cancellations, kindly email us at your earliest convenience. Once an item has shipped, modifications or cancellations are regrettably not possible.

Thank you for choosing The Rez. We value your business and look forward to providing you with an exceptional customer experience.